312-925-3278
Terms & Conditions
Terms of Service
Chicago Passport & Visa Expedite Services
180 N La Salle Street, Suite 106
Chicago, IL 60601
(312) 925-3278
Please read the Terms of Service carefully before you start to use the Website. By using the Website, you accept and agree to be bound and abide by these Terms of Service and our Privacy Policy, found at http://https://chicagopassport-visa.com//privacy, incorporated herein by reference. If you do not want to agree to these Terms of Service or the Privacy Policy, you must not access or use the Website.
This Website is offered and available to users who are 18 years of age or older. By using this Website, you represent and warrant that you are of legal age to form a binding contract with Chicago Passport & Visa Expedite Services and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Website.
I, the customer, understand that when I order services from Chicago Passport & Visa Expedite Services I am entering into an agreement with Chicago Passport & Visa Expedite Services, and that the following terms and conditions govern my access to and use of https://chicagopassport-visa.com/ (“Website”), including any content, functionality, and services offered on or through this Website. In this agreement, I have certain responsibilities and Chicago Passport & Visa Expedite Services has certain responsibilities, and all of those responsibilities are contained in the paragraphs below.
Changes to the Terms of Service
Chicago Passport & Visa Expedite Services may revise and update these Terms of Service from time to time in its sole discretion. All changes are effective immediately when posted, and apply to all access to and use of the Website thereafter. However, any changes to the dispute resolution provisions set out in Governing Law and Jurisdiction will not apply to any disputes for which the parties have actual notice on or before the date the change is posted on the Website.
My continued use of the Website following the posting of revised Terms of Service means that I accept and agree to the changes. I understand that I am expected to check this page each time I access this Website so I am aware of any changes, as they are binding on me.
Authorization by the Customer
I, [Customer Name], hereby authorize Chicago Passport & Visa Expedite Services to submit and expedite my passport application to the U.S. Passport Agency and to accept delivery of the passport on my behalf. Under the provisions of the Privacy Act of 1974 (Public Law 93-579), no information may be released from U.S. Government files without the prior written consent of the individual in question. Consequently, an employee of the U.S. Department of State cannot discuss the details of my passport application with the courier without my permission. I will agree to this condition by signing the Letter of Authorization given to me by Chicago Passport & Visa Expedite Services. I, [Customer Name], hereby authorize Chicago Passport & Visa Expedite Services to submit and expedite my visa application to the required/chose by my Embassy and to accept delivery of the visa on my behalf.
I hereby authorize Chicago Passport & Visa Expedite Services to act as my limited passport/visa agent for the purpose of submitting and facilitating my application through a passport/visa courier. I understand and agree that Chicago Passport & Visa Expedite Services cannot accept responsibility for delays in or loss of any document(s) by any party not directly under Chicago Passport & Visa Expedite Services’ control, including, but not limited to, Travel Agents, Consulates, Embassies, Passport Offices, Passport Acceptance Agents or any other entities or any mail or commercial couriers or delivery-service involved in handling documents.
I understand that I am paying certain service fees to Chicago Passport & Visa Expedite Services that are separate from the government or embassies fees that I am required to pay the U.S. Department of State, an Embassy, which is the government’s/embassy’s fee for issuing a passport/visa or related service to me. Chicago Passport & Visa Expedite Services helps me throughout the entire passport/visa procuring process by aiding me in my documentation, and by helping me submit and retrieve my passport/visa as my authorized passport/visa courier, within the time frame that I have selected based upon Chicago Passport & Visa Expedite Services’ levels of services. Chicago Passport & Visa Expedite Services does not issue or claim to issue my passport/visa or any other travel documents. The reservation I am placing with Chicago Passport & Visa Expedite Services is limited and as such is required to be fulfilled within 90 days from purchase. My failure to submit my required documentation to Chicago Passport & Visa Expedite Services within 90 days, regardless of cause, will cause my reservation with Chicago Passport & Visa Expedite Services to expire and all fees paid to purchase Chicago Passport & Visa Expedite Services’ services will automatically and without further notice become fully non-refundable.
I agree to pay Chicago Passport & Visa Expedite Services and be responsible for the agreed upon fees and charges in accordance with these terms and conditions, including, without limitation, Chicago Passport & Visa Expedite Services’ cancellation policy set forth in these terms and conditions.
Agreement by Customer to Pay Non-Refundable Processing Fee
I understand that Chicago Passport & Visa Expedite Services is in the business of providing expedited passport/visa services so that applicants can obtain U.S. Passports or International Visas, and other passport/visa services, on an expedited (i.e., rush) basis. Chicago Passport & Visa Expedite Services provides services that allow customers to select processing of a U.S. passport/visa from 24 hours to 15-20 Business Days. This is a specialized service that does not constitute standard passport/visa processing and requires Chicago Passport & Visa Expedite Services to incur upfront out-of-pocket expenses and reserve limited application slots.
Chicago Passport & Visa Expedite Services therefore immediately charges me a non-refundable processing fee in order to hold a limited spot open to expedite my passport/visa and immediately grant me access to a part of the site reserved only for Chicago Passport & Visa Expedite Services customers. I understand that this non-refundable processing fee may be shown as a separate charge on my credit card statement. I understand that Chicago Passport & Visa Expedite Services’ processing and filing of my reservation is immediate and by nature cannot be reversed, and is therefore non-refundable. I acknowledge that a fee that is designated as non-refundable on the Website is not repayable to me under all and any circumstances from the moment I select the “Submit” button on the order form.
Acknowledgement by Customer of Chicago Passport & Visa Expedite Services’ Cancellation Policy
I understand that: (a) as stated in the “Non-refundable Processing Fee” section above, certain fees are non-refundable regardless of whether I decide to cancel within certain permitted time frames; (b) if I decide to cancel and want a refund of certain other charges, I must cancel by a specific deadline as spelled out in the Chicago Passport & Visa Expedite Services cancellation policy; and (c) I remain fully responsible if I do not cancel on time or, among other circumstances, I fail to provide Chicago Passport & Visa Expedite Services the follow-up documentation that is necessary to complete the government’s passport or an embassies process. Any Cancellation Request must take place during normal business hours by speaking with a live representative by calling Chicago Passport & Visa Expedite Services at (312) 925-3278. Cancellation are not accepted via email under any circumstances.
I understand that the following rules apply to cancellation for any speed or type of service:
For Expedited Super Saver, Expedited Service, Rush Service and Priority Service Only!
- If I cancel within three (3) business days of placing my order, I may request a full refund of my service fee and shipping fee. Non-refundable fee listed in the order summary prior to check out stays non-refundable.
- I understand that I remain responsible for the full amount of my service fees if I wish to cancel after three (3) business days of placing my order or if my documentation has been received for processing.
- Any level upgrades or additional options added after the original purchase with Chicago Passport & Visa Expedite Services are automatically non-refundable.
90-day Expiration Policy
- All reservations, regardless of level of expedited service, are subject to an expiration period of 90 days. After 90 days following placement of the reservation, the reservation will expire, and no services will be provided, but all fees will remain non-refundable.
For All Service Requests
Chicago Passport & Visa Expedite Services’ cancellation policies are strictly enforced. Please note our office hours for times and days of operation. Cancellations by email are not accepted as we need to verify that the person(s) canceling the order, is (are) indeed in fact, the person(s) who made the order. All orders received by our online system are date and time stamped upon receipt.
I understand that my agreement to obtain expedited passport services is not subject to cancellation because of travel changes or other events that might occur (e.g., Flight Cancellations, Missing Flights, Flight Delays, Travel Itinerary Changes, Acceptance Agency Problems, etc.). In the event my application for a passport/visa is denied, I agree that Chicago Passport & Visa Expedite Services’ services were nonetheless already provided and the funds paid for the service are non-refundable. At such time any materials provided by me to Chicago Passport & Visa Expedite Services in connection with my passport or visa application will be shipped back to me at my shipping expense.
With respect to an order that is cancelled, I understand that Chicago Passport & Visa Expedite Services may take up to one full billing cycle to process a refund back to the card used for the original purchase. Refunds will not be paid in the form of cash, check, or anything else other than the card used to place the order.
Responsibilities of Chicago Passport & Visa Expedite Services
I understand that Chicago Passport & Visa Expedite Services is responsible to provide me with expedited (in other words, rush) passport/visa services, according to my instructions, within the time frame that I advise Chicago Passport & Visa Expedite Services I want a passport. I understand and agree, however, that Chicago Passport & Visa Expedite Services is only responsible to provide me passport or visa services if I meet the following conditions: (1) if I do my part by fulfilling my responsibilities, which are stated in the “Responsibilities of the Customer” section below, and (2) if I meet all other conditions that are discussed in the other sections of these Terms of Service. I represent that I have read and understand all of the terms and conditions in these Terms of Service.
Responsibilities of the Customer
I understand that as the customer, I am responsible to: (1) provide to Chicago Passport & Visa Expedite Services the documents I am requested by Chicago Passport & Visa Expedite Services to provide, in the form and within the time frames I am told to provide them (and that if I do not, I may have to pay additional fees to Chicago Passport & Visa Expedite Services in order to obtain my passport/visa within the time deadline I have selected); (2) pay Chicago Passport & Visa Expedite Services the fees that apply to the service I purchase (I understand that, as discussed in the paragraphs below, some of those fees are NOT refundable, and others are, but only on the conditions that are discussed below); and (3) authorize Chicago Passport & Visa Expedite Services to provide the services described herein by agreeing to these terms and conditions.
Fees
I understand that the fees and charges I have agreed to pay are those stated for the level of service I selected, plus any additional fee, if any, I have requested. These additional fees are described below.
Additional Fees (Optional)
These fees are optional and are in addition to any other regular service fees charged by Chicago Passport & Visa Expedite Services, but shall be disclosed upfront in any circumstance that may arise that would require payment of such fees. All optional fees shall be authorized as a separate transaction and must be requested and authorized with my verbal approval. Please note that once an optional fee is verbally approved by me, it automatically becomes non-refundable.
- Saturday Delivery: $75
- First Morning Overnight Delivery (6am-8am delivery): $75
- Documentation Correction Send Back Overnight: $45
- Government Fee Correction: Government fee plus a $25 Processing fee
- File Search for lost/stolen passports: $150
- Service level Upgrade (Faster Service): $50 per level
Chicago Passport & Visa Expedite Services’ Limited Guaranty
Chicago Passport & Visa Expedite Services expressly disclaims any warranties, whether express or implied, except with respect to the agreement to refund certain fees under the terms and conditions set forth in these Terms of Service.
Chicago Passport & Visa Expedite Services guaranties, on a limited, service-fee back basis, to provide its services and to deliver the passport or visa services to me within the time frame selected by me, provided: (a) I fully and timely meet all of my obligations under these Terms of Service; (b) the U.S. Department of State or an Embassy do not delay, suspend, or deny my passport/visa application; or (c) there are no other circumstances or events beyond Chicago Passport & Visa Expedite Services’ control (e.g., weather, service outages, transportation interruption, delays or errors by FedEx or other mail or commercial couriers or delivery service, etc.). This guaranty is limited to a refund of service fees paid by me to Chicago Passport & Visa Expedite Services, excluding any non-refundable fees. In no event shall Chicago Passport & Visa Expedite Services be liable for an amount in excess of the service fee paid to Chicago Passport & Visa Expedite Services, or for any damages of any kind, whether direct or indirect. I further acknowledge and agree that these limited liability provisions are reasonable and commensurate with the pricing and services being provided by Chicago Passport & Visa Expedite Services.
Although Chicago Passport & Visa Expedite Services is providing passport/visa services to me, Chicago Passport & Visa Expedite Services has no control over any official requirement that an issuing authority may require. Chicago Passport & Visa Expedite Services has no control over the decisions made by the U.S. Department of State or any Embassy regarding denial or approval of any passport or travel visa. Requirements for the procurement of passport/visa expediting services can and will often change. Chicago Passport & Visa Expedite Services will not be held responsible for changes in U.S. Department of State or any Embassy requirements relating to passports/visas or passport/visa services, whether mandatory or subjective. Chicago Passport & Visa Expedite Services will attempt to notify me of any such changes as they become available.
Additional Information and Requirements
With respect to this expedited service, I, the customer, understand that a travel itinerary is required. If a travel itinerary cannot be provided, then I promise to provide a letter from a business or hotel stating that I am traveling soon - this document is necessary for the U.S. Department of State to accept my application and process it in an expedited manner. The U.S. Department of State does allow other circumstances for expediting a passport. If the above requirement does not meet my circumstances, then I promise to provide other documentation showing why I have an urgent need for obtaining a passport.
I am responsible to accurately and correctly complete all of the information and materials required on a U.S. Passport application. I understand that the content and/or completeness of my applications and statements therein may affect the decision to either approve or deny my U.S. Passport or Travel Visa for a particular Country. I understand that I am responsible for a complete and accurate application of the information submitted to: the U.S. Department of State for procurement of any passport, any specific foreign Embassy for the procurement of a particular travel visa. I acknowledge that Chicago Passport & Visa Expedite Services is not responsible for any delays resulting from errors or omissions in information provided to Chicago Passport & Visa Expedite Services by me.
Chicago Passport & Visa Expedite Services reserves the right to refuse any service to any customer for any reason that may cause damage to Chicago Passport & Visa Expedite Services or for inaccurate information that may lead to a violation of law, whether local, state, or federal. I understand that Chicago Passport & Visa Expedite Services’ maximum liability for refusal of service is limited to the amount of service fees paid by me to Chicago Passport & Visa Expedite Services, under all circumstances, and without limitation.
Information About You and Your Visits to the Website
All information we collect on this Website is subject to Chicago Passport & Visa Expedite Services’ Privacy Policy: http://https://chicagopassport-visa.com//privacy. By using the Website, I consent to all actions taken by Chicago Passport & Visa Expedite Services with respect to my information in compliance with the Privacy Policy.
Complaints or Questions
If I have any questions about charges, cancellation policy, or any disputes with Chicago Passport & Visa Expedite Services, I agree to immediately contact Chicago Passport & Visa Expedite Services at (312) 925-3278 and talk live with one of Chicago Passport & Visa Expedite Services’ representatives. In the event I have any questions or disputes about the billing process or payment of service fees, I agree to contact Chicago Passport & Visa Expedite Services prior to initiating a dispute or filing a claim with any third-party payment service (such as my credit card company or bank) so that Chicago Passport & Visa Expedite Services may work with me to promptly address any question or dispute that I may have with Chicago Passport & Visa Expedite Services. Chicago Passport & Visa Expedite Services may also be contacted at 180 N La Salle Street, Suite 106, Chicago, IL 60601.
Dispute Resolution Policy
I AGREE TO FOLLOW THE PROCEDURES IMMEDIATELY ABOVE UNDER “COMPLAINTS OR QUESTIONS” FOR CONTACTING CHICAGO PASSPORT & VISA EXPEDITE SERVICES IN THE EVENT I HAVE A QUESTION OR COMPLAINT, OR WOULD LIKE TO RECEIVE A REFUND FOR ANY REASON. I FURTHER AGREE AND ACKNOWLEDGE THAT IF I DO NOT CONTACT CHICAGO PASSPORT & VISA EXPEDITE SERVICES PRIOR TO INITIATING A DISPUTE WITH MY CREDIT PROVIDER, AND CHICAGO PASSPORT & VISA EXPEDITE SERVICES PREVAILS IN SUCH DISPUTE, I WILL BE BILLED AND SHALL BE RESPONSIBLE FOR PROMPT PAYMENT OF ALL COSTS INCURRED BY CHICAGO PASSPORT & VISA EXPEDITE SERVICES IN RESOLVING THE DISPUTE AS WELL AS THE ORIGINAL SERVICE FEES. IN SUCH CASE, ANY AMOUNTS THAT CHICAGO PASSPORT & VISA EXPEDITE SERVICES DEEMS UNCOLLECTIBLE AFTER REASONABLE EFFORTS TO COLLECT MAY BE FORWARDED TO A COLLECTIONS AGENCY IN CHICAGO PASSPORT & VISA EXPEDITE SERVICES’ SOLE AND ABSOLUTE DISCRETION.
I AGREE TO PAY TO CHICAGO PASSPORT & VISA EXPEDITE SERVICES ANY AND ALL COSTS OF COLLECTION AS WELL AS ALL OTHER REASONABLE EXPENSES THAT CHICAGO PASSPORT & VISA EXPEDITE SERVICES REASONABLY INCURS IN CONNECTION WITH ENFORCING THESE TERMS AND CONDITIONS, INCLUDING ANY INTEREST, REASONABLE ATTORNEYS’ FEES, COLLECTION AGENCY FEES, AND COURT COSTS PLUS INTEREST ON AMOUNTS DUE AND OWING FROM ME TO CHICAGO PASSPORT & VISA EXPEDITE SERVICES AT THE RATE OF 10% PER YEAR, SUBJECT TO LEGAL LIMITS.
ALL MATTERS RELATING TO THE WEBSITE AND THESE TERMS OF SERVICE AND ANY DISPUTE OR CLAIM ARISING THEREFROM OR RELATED THERETO (IN EACH CASE, INCLUDING NON-CONTRACTUAL DISPUTES OR CLAIMS), SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE INTERNAL LAWS OF THE STATE OF ILLINOIS WITHOUT GIVING EFFECT TO ANY CHOICE OR CONFLICT OF LAW PROVISION OR RULE (WHETHER OF THE STATE OF ILLINOIS OR ANY OTHER JURISDICTION). CHICAGO PASSPORT & VISA EXPEDITE SERVICES AND I BOTH AGREE THAT EACH PARTY WILL BRING ANY ACTION, LAWSUIT OR LEGAL PROCEEDING AGAINST THE OTHER PARTY ONLY IN THE STATE OR FEDERAL COURTS LOCATED IN COOK COUNTY, ILLINOIS. I WAIVE ANY AND ALL OBJECTIONS TO THE EXERCISE OF JURISDICTION OVER ME IN SUCH COURTS OR TO VENUE OF SUCH COURTS. THE PREVAILING PARTY IN ANY LAWSUIT SHALL BE ENTITLED TO RECOVER ITS COSTS AND ATTORNEYS’ FEES FROM THE NON-PREVAILING PARTY.
CHICAGO PASSPORT & VISA EXPEDITE SERVICES SHALL BE ENTITLED TO ANY AND ALL REMEDIES AVAILABLE AT LAW OR IN EQUITY IN THE ENFORCEMENT OF THESE TERMS OF SERVICE, INCLUDING WITHOUT LIMITATION SENDING ANY DELINQUENT AMOUNTS TO A THIRD-PARTY COLLECTION AGENCY.
Limitation on Time to File Claims
ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF SERVICE OR THE WEBSITE MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
Waiver and Severability
No waiver by Chicago Passport & Visa Expedite Services of any term or condition set out in these Terms of Service shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Chicago Passport & Visa Expedite Services to assert a right or provision under these Terms of Service shall not constitute a waiver of such right or provision.
If any provision of these Terms of Service is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.
Entire Agreement
The Terms of Service and our Privacy Policy constitute the sole and entire agreement between you and Chicago Passport & Visa Expedite Services regarding the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website.
Acceptance of the Terms of Service
By accepting the above terms and conditions, you agree to the above without dispute. Any and all applicants must accept all the terms and conditions listed above in order to use this expedited passport service in procuring a U.S. Passport. Your I.P. address will be recorded and treated as your online signature for this transaction. The date and time of acceptance will also be recorded.